Renting in Cardiff and your landlord won't fix damp, mould, leaks, heating or pests? We help council, housing association and private tenants across South Wales force repairs and claim compensation — No Win, No Fee.
In Wales, the Renting Homes (Wales) Act 2016 requires every landlord to keep your home fit for human habitation — including being free from damp, mould and serious hazards. We help contract-holders across Cardiff and South Wales enforce those rights and claim compensation.
Whether your landlord is Cardiff Council, a housing association such as Cadwyn Housing Association, Cardiff Community Housing Association, Taff Housing, Wales & West Housing, Pobl Group and Hafod, or a private landlord or letting agent, the law is the same: under the Landlord and Tenant Act 1985 they must keep your home in repair, and under the Renting Homes (Wales) Act 2016 it must be fit to live in.
Condensation, black mould, rising and penetrating damp.
Broken boilers, cold radiators, endless waits for engineers.
Roof leaks, burst pipes, water from the flat above.
Rats, mice, cockroaches and bedbugs getting in through defects.
Cracks, rotten windows, unsafe stairs, dangerous wiring.
Broken fittings, blocked drains, sewage smells.
We help tenants across the whole of South Wales, including:
Not listed? Don't worry — we cover every postcode in England & Wales.
Tell us about the problem. We confirm eligibility within 24 hours.
An independent surveyor visits your Cardiff home and reports on the disrepair.
Our solicitors put your landlord on formal notice.
Work completed and compensation agreed — usually without court.
Yes. If you rent from Cardiff Council or a housing association such as Cadwyn Housing Association or Cardiff Community Housing Association, or from a private landlord anywhere in Cardiff, and your landlord has failed to fix reported problems within a reasonable time, you can claim. Our free check confirms eligibility within 24 hours.
No — everything is handled remotely by phone, email and WhatsApp, and an independent surveyor visits your home in Cardiff to inspect the disrepair. You don't need to travel anywhere.
Awards are based on your rent and how badly the disrepair affected your home — typically 25–50% of rent for the affected period, up to 100% where rooms were unusable, plus damaged belongings and any health impact.
Not until you decide to proceed. The initial assessment is confidential. Once you instruct a solicitor, a formal letter of claim is sent to your landlord — and it is unlawful for them to evict or harass you for making a claim.
Complete our 60-second checker or call us. No pressure, no obligation — just clear answers.
