Damp, mould, leaks, broken heating or pests your landlord won't deal with? You have legal rights. We get your home repaired and claim the compensation you're owed — on a No Win, No Fee basis.
Answer three quick questions. One of our housing disrepair specialists will call you back — usually the same day — to explain your options. No pressure, no obligation.
Whether it's a home your landlord has neglected or an injury that wasn't your fault, we handle everything from first call to final settlement.
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Council, housing association or private tenant? If you've reported problems and your landlord hasn't fixed them in a reasonable time, you can force repairs and claim compensation.
No win, no fee
Hurt in an accident in the last three years that wasn't your fault? We connect you with specialist injury solicitors who fight for maximum compensation.
Under the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018, your landlord must keep your home safe and in good repair. If they haven't, you may have a claim.
Black mould, condensation, rising or penetrating damp harming your health and belongings.
Leaking roofs, burst pipes, faulty guttering or blocked drains left unrepaired.
No hot water, broken boilers or radiators leaving you cold for weeks or months.
Rats, mice, cockroaches or bedbugs caused by defects your landlord hasn't dealt with.
Cracks, subsidence, unsafe stairs, rotten floorboards or collapsing ceilings.
Dangerous wiring, broken sockets, exposed cables or no working lighting.
Broken, rotten or draughty windows and doors, insecure locks or single glazing that lets in water.
Broken sanitaryware, unusable kitchens, sewage smells or blocked toilets.
You don't need to deal with your landlord, write letters or attend court. Our specialists and partner solicitors do the heavy lifting.
Complete the 60-second checker or call us. We review your situation and confirm if you're eligible.
We gather your complaint history and arrange an independent surveyor to inspect and report on the disrepair.
A formal letter of claim is sent. Your landlord must respond, carry out repairs and address compensation.
Repairs are completed and your compensation settled — most cases resolve without ever going to court.
Awards are typically calculated as a percentage of the rent paid for the period of disrepair. On top of that, you can claim for specific losses.
Rent-based award for issues affecting part of your home.
Where your home is largely or wholly unfit to live in.
Furniture, clothes, carpets, electronics ruined by damp or leaks.
Personal injury element for respiratory illness, stress or worsened conditions.
We only do housing disrepair and personal injury. That focus means faster answers, stronger cases and better outcomes for you.
"Mould in my daughter's bedroom for over a year and the council did nothing. Within 3 months of contacting the team, repairs were done and I received £4,200 compensation."
"Our boiler was broken for the whole winter. They arranged a surveyor within a week and the housing association finally replaced it. Brilliant service, no upfront fees."
"I was nervous about complaining in case my landlord evicted me. They explained my rights clearly and handled everything. Leak fixed, carpets replaced, compensation paid."
"Slipped on a wet floor at work with no warning sign. The solicitor they matched me with recovered £6,800 for my injury and lost earnings. Couldn't recommend more."
"Rats coming through holes in the kitchen for months. After one letter from the solicitors the council sent pest control and builders within days. Amazing."
Generally yes, if you rent from a council, housing association or private landlord, you've reported the problem, and your landlord has failed to repair it within a reasonable time. The disrepair should be ongoing or have been resolved within the last 6 years (12 months for the compensation element in some cases). We check all this for free.
No. Our partner solicitors work on a No Win, No Fee basis. There are no upfront costs. If your claim succeeds, a pre-agreed percentage (typically up to 25%) is deducted from your compensation to cover legal fees. If it doesn't succeed, you pay nothing.*
Council and housing association tenants have strong security of tenure and cannot be evicted for complaining. Private tenants are protected from "retaliatory eviction" under the Deregulation Act 2015 where the council has served an improvement notice. We'll explain your exact position before anything is sent.
It depends on the severity and duration of the disrepair. Awards are usually a percentage of your rent for the affected period — from around 25% for moderate issues to 100% where the home was uninhabitable — plus damaged belongings and any health impact. Many clients receive between £1,000 and £10,000+.
Repairs are often started within weeks of the letter of claim. Full settlement typically takes 6–12 months, though urgent cases (no heating, dangerous conditions) can be escalated much faster. The vast majority settle without going to court.
If you were injured in the last 3 years in an accident that was someone else's fault — on the road, at work, in a shop, in public or due to medical negligence — you may be able to claim. We assess your case for free and match you with a specialist solicitor. See our personal injury page for details.
Speak to a specialist today. It's free, confidential and there's no obligation to proceed.