Renting in Newcastle and your landlord won't fix damp, mould, leaks, heating or pests? We help council, housing association and private tenants across the North East force repairs and claim compensation — No Win, No Fee.
Newcastle's council housing returned to direct council management in 2024. Whether your landlord is the council or a North East housing association, we help you enforce repairs and claim compensation for damp, cold homes and neglected maintenance.
Whether your landlord is Newcastle City Council, a housing association such as Karbon Homes, Home Group, Bernicia, Places for People, Gentoo (Sunderland) and Thirteen Group (Teesside), or a private landlord or letting agent, the law is the same: under the Landlord and Tenant Act 1985 they must keep your home in repair, and under the Homes (Fitness for Human Habitation) Act 2018 it must be fit to live in.
Condensation, black mould, rising and penetrating damp.
Broken boilers, cold radiators, endless waits for engineers.
Roof leaks, burst pipes, water from the flat above.
Rats, mice, cockroaches and bedbugs getting in through defects.
Cracks, rotten windows, unsafe stairs, dangerous wiring.
Broken fittings, blocked drains, sewage smells.
We help tenants across the whole of the North East, including:
Not listed? Don't worry — we cover every postcode in England & Wales.
Tell us about the problem. We confirm eligibility within 24 hours.
An independent surveyor visits your Newcastle home and reports on the disrepair.
Our solicitors put your landlord on formal notice.
Work completed and compensation agreed — usually without court.
Yes. If you rent from Newcastle City Council or a housing association such as Karbon Homes or Home Group, or from a private landlord anywhere in Newcastle, and your landlord has failed to fix reported problems within a reasonable time, you can claim. Our free check confirms eligibility within 24 hours.
No — everything is handled remotely by phone, email and WhatsApp, and an independent surveyor visits your home in Newcastle to inspect the disrepair. You don't need to travel anywhere.
Awards are based on your rent and how badly the disrepair affected your home — typically 25–50% of rent for the affected period, up to 100% where rooms were unusable, plus damaged belongings and any health impact.
Not until you decide to proceed. The initial assessment is confidential. Once you instruct a solicitor, a formal letter of claim is sent to your landlord — and it is unlawful for them to evict or harass you for making a claim.
Complete our 60-second checker or call us. No pressure, no obligation — just clear answers.
