Housing Disrepair Specialist ("we", "us") operates this website. We are the data controller for personal information collected through it. Contact: info@housingdisrepairsspecialist.co.uk.
When you complete an enquiry form we collect your name, phone number, email address, postcode, details of your landlord or accident, and anything you tell us in the message box. We also collect standard technical data such as IP address and browser type through server logs.
To assess your enquiry and contact you about it; to refer your case, with your consent, to a panel solicitor; to comply with our legal and regulatory obligations; and to improve our website. Our lawful bases are consent and legitimate interests.
Your details may be passed to an SRA-regulated solicitor on our panel so they can assess and, if appropriate, take on your claim. We do not sell your data to third parties or use it for unrelated marketing.
Enquiry data is retained for up to 6 years in line with limitation periods for legal claims, or shorter where no claim proceeds. You can ask us to delete your data at any time.
Under UK GDPR you have the right to access, correct, erase or restrict processing of your data, to object to processing, and to data portability. To exercise any right, email info@housingdisrepairsspecialist.co.uk. You may also complain to the Information Commissioner's Office (ico.org.uk).
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